•Creative professional Web Designer

•Over 20 years Customer Service experience

•Advanced leadership skills

•Capable of adapting quickly to new situations or concepts

•Dedicated to continuing education

•Excellent time management skills

•Proven ability to work in a team environment or independently as needed

•Windows O/S

•HTML

•Access 2000

•SQL

•Bryce 3D

•MS Publishing Packages

•DHTML

•Cold Fusion

•IIS

•Paint Shop Pro

•Adobe Graphic Editors

•JavaScript

•ASP

•ACT!2000**

Clark University Computer Career Institute

Framingham, MA 2001

Web Master Technical Skills Certification

Intensive 8 week, 256 hour Instructor led hands-on-training with lab curriculum

•Hands on instruction in HTML, DHTML, AND JavaScript

•Familiarization with several of the leading HTML editors

•Graphic design taught using Adobe Products

•Trained on the essentials for creating databases and web pages with functioning shopping carts

Framingham State College

Framingham, MA 1981

•Bachelor of Arts in Psychology

Stream International

Canton, MA 2001

Technical Support Representative

·Supported clients technical questions on download procedures; usage with their computer O/S for a digital camera product line which the company was contracted to support

Clark University Computer Career Institute

Framingham, MA 2001

Teaching Assistant, Web Essentials Certificate Program

•Provide support for classroom instructor

•Work one-on-one with students during class

UniquelyGraphix

Framingham, MA 2001

Computer Consultant and Owner

•Provides support to clients for software, technological and overall maintenance of their computers

•Supports clients' needs by holding technical training sessions as needed

•**Creates curriculum for clients with specific software difficulties

Lifeline Systems, Inc

Framingham, MA 1999

Emergency Response Monitor

• Customer Service Representative in a high volume emergency response call center

• Utilized self-judgment to determine exact nature of calls-either 911 or family assistance

• Appointed to an elite team of monitors who initiated "The Bridge Team" which facilitated and mentored all newly trained monitors

Caldor's Incorporated

Framingham, MA 1998

• Head Cashier/Front End Supervisor

• Supervised a minimum of ten cashiers at anyone given time along with answering in-coming calls and helping customers at Customer Service desk

• Trained all new hires including cashiers and floor personnel as backup; also made sure they could count back change without having to rely on the cash register

• Establishing good rapport with cashiers and maintaining open line of communication to encourage team spirit

Home National Mortgage Corporation

Milford, MA 1986

Customer Service Representative/Mortgage Originator

• Informed all branches of new mortgage rates

• Helped customers over the telephone with rate information; qualification for mortgages; and answered any questions regarding the mortgage process

• Acted as an In-house mortgage originator when the sales people were on the road

• Worked directly with the President of the Mortgage Corporation on all special projects

•Published author/freelance writer for: MetroWest News; Boston Parents' Paper and small national magazines

•Community Service work including the passage of a legislative bill ensuring an annual Special Needs Awareness Day in the Commonwealth

•Family Network Project: served as original CO-Chairperson of their Advisory Council; CO-wrote grants for other educational grants; hired initial staff; and chaired monthly meetings ensuring agenda was followed in a timely manner